My hubby (on his own initiative) sent the hotel where we had the breakfast I wrote about this e-mail:
My wife and I were patrons of your breakfast buffet yesterday morning (5/23) at around 9:00 am. The food and waitstaff service were excellent, but I felt you should know about a service issue with the hostess.
I didn't notice her name (a blond woman, appx. late 20's), but when we arrived and were guided to our table by the hostess, we noticed that it was adjacent to a table with screaming children. We requested that we be seated away from this table, and even though the dining room had not yet begun to fill, she immediately balked at the request, and began what seemed to be an improvised version of 'house procedure' regarding how this would inconvenience the waitstaff, how we don't 'do that', etc. Eventually we were seated, with reluctance away from the disturbance, which was continual and filled the room.
I understand that, in a large dining room, servers have their own 'sections', but I think that a hotel with the reputation of your hotel would be more considerate of its patrons (and potential guests), and I would also submit that, even though the proximity to the amusement park demands that the restaurant be 'family-friendly', the experience of elegance that the hotel tries so hard to provide is ruined by a reluctance to enforce basic consideration among the patrons with young children, or provide a separate dining room for couples. I know this is a delicate issue for management, but during our meal I also noticed children writhing on windowsills, running between tables, etc. My initial impression of the hotel's grandeur is dampened, knowing the experience for civilized adults apparently doesn't differ from that of IHOP or Chuck E. Cheese.
Thank you for your consideration in this.